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Md Monazir Khan Finance & Customer Operations

Detail-oriented professional with 6+ years of experience in banking operations, customer service, and data management. Skilled in SWIFT payments, payroll processing, CRM platforms, and compliance-driven workflows across global environments.

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Md Monazir Khan
0+
Years Experience
0
Industry Domains
0%
Data Accuracy
0%
On-time Payroll

About Me

Finance professional rooted
in precision & empathy

My career spans banking operations, BPO data processing, payroll management, and remote customer service — each role sharpening my ability to handle high-stakes workflows with accuracy and calm under pressure.

Based in Doha, Qatar (valid QID + NOC), I bring strong English communication skills and the ability to collaborate across international time zones, whether for in-office, hybrid, or fully remote engagements.

Core Competencies

SWIFT Payments Nostro Reconciliation CRM Platforms Advanced Excel AML / KYC Compliance Customer De-escalation Inward & Outward Remittance Advanced & Direct Payment MIS Reporting Payroll (Qatar Labor Law) Data Entry & QA

Certifications

International Trade Finance — An Overview Udemy · 2023
Financial Management (Complete Study for CA/CMA/CS/CFA/ACCA) Udemy · 2022
Project Finance & Excel: Build Financial Models from Scratch Udemy · 2023
Anti-Money Laundering: AML, KYC & Compliance Udemy · 2024
Claude with Google Cloud's Vertex AI Anthropic · March 2026
Data Entry Operator Certification ITRONIX SOLUTIONS · March 2026
Microsoft Office Specialist Certification ITRONIX SOLUTIONS · March 2026
IT Support Professional Certification ITRONIX SOLUTIONS · March 2026
Web Designing & Development VED International · December 2011

Languages

English — Full Professional Hindi — Native Nepali — Native Urdu — Native

Education

Bachelor of Engineering (B.E.)
Aryabhatta Knowledge University, Patna
July 2014 – May 2018

Career Timeline

Professional Experience

💻
Customer Service Specialist
New Innovation Pvt Ltd
📡 Remote
Nov 2025 – Present
6 months
  • Managed end-to-end customer interactions via email, chat, and ticketing with strict SLA and data privacy adherence
  • Utilized CRM and project management tools to track inquiry lifecycles and generate service reports
  • Supported client onboarding — guiding users through platform setup and configuration
  • Used advanced Excel (VLOOKUP, PivotTables) to analyze support metrics and identify recurring pain points
  • Contributed to knowledge base development, reducing repeat inquiries and improving first-contact resolution
★ Higher client retention & positive feedback scores
🎨
Full-Stack Designer
SN HR Solutions
📡 Remote
Dec 2025 – Apr 2026
5 months
  • Designed and developed full-stack web solutions for HR-focused products and internal tools
  • Collaborated with stakeholders to translate business requirements into polished UI/UX interfaces
  • Maintained consistent design systems and ensured cross-browser, responsive compatibility
🏢
Payroll Officer
Balkawa Cleaning Hospitality & Contracting W.L.L
📍 Doha, Qatar
Aug 2025 – Present
9 months
  • Primary point of contact for payroll inquiries — resolved salary, overtime, and deduction discrepancies with precision
  • Ensured 100% compliance with Qatar Labor Law and data privacy standards
  • Coordinated between HR, Finance, and staff to troubleshoot payment issues and ensure timely resolution
  • Maintained detailed payroll communication records to support audits and transparency
★ 100% on-time processing — zero compliance penalties
🏦
Senior Officer — Finance Operations
IDFC FIRST Bank
📍 New Delhi, India
Jul 2022 – Jun 2025
3 years
  • Processed high-volume inward/outward remittance transactions with accuracy and timely settlement
  • Handled SWIFT payments and investigations: MT103, MT199, MT202, MT940 messages
  • Performed Nostro account reconciliations and supported interbank settlements
  • Executed forex transactions and EEFC conversions through Core Banking Systems
  • Supported Letter of Credit (LC) commitment payments in trade finance operations
  • Conducted transaction monitoring & compliance checks per regulatory guidelines
  • Worked on Finastra (Mysis) and Newgen Omniflow banking platforms
📊
Data Entry Specialist
Hinduja Global Services
📍 New Delhi, India
Jul 2019 – Jul 2022
3 years 1 month
  • Processed high-volume data for finance, healthcare, and e-commerce clients — consistently maintained 99.5%+ accuracy
  • Verified, cleaned, and standardized data from PDFs, emails, and spreadsheets into CRM and ERP systems
  • Leveraged advanced Excel (VLOOKUP, PivotTables) for dataset validation and MIS report generation
  • Reduced rework by 20% and improved first-pass yield through close QA collaboration
  • Complied with GDPR, HIPAA, and client-specific data privacy protocols
  • Designed a shortcut-based Excel template saving ~8 hours per week team-wide
★ Top Performer — zero critical errors across 10,000+ monthly entries
★ 100% compliance in two consecutive internal audits

Technical Proficiency

Skills & Tools

Finance & Banking
SWIFT (MT103/202/940)
95%
Nostro Reconciliation
90%
Trade Finance / LC
85%
Forex / EEFC
80%
Finastra / Newgen
85%
Operations & Tools
Advanced Excel
95%
CRM Platforms
90%
ERP / Core Banking
85%
MIS Reporting
90%
Project Management Tools
80%
Compliance & Soft Skills
AML / KYC
90%
GDPR / HIPAA
85%
Qatar Labor Law
88%
Customer De-escalation
95%
Data Privacy Protocols
92%
Soft Skills
Clear Communication Time Management Cross-functional Collaboration Problem Solving Attention to Detail Customer Empathy Adaptability Deadline-Driven Multilingual Remote Work Ready

Work Showcase

Key Achievements

🏦
SWIFT Payment Operations Overhaul
Streamlined inward/outward remittance processing at IDFC FIRST Bank, reducing settlement exceptions through a structured MT103/MT202 verification checklist.
SWIFT Nostro Recon Finastra AML Compliance
★ Zero critical payment errors across 3-year tenure
📊
Excel Automation — Payroll & Data QA
Built a shortcut-based Excel template at Hinduja Global Services that automated repetitive data entry tasks, cutting team workload and boosting first-pass accuracy.
Advanced Excel VLOOKUP PivotTables MIS Reporting
★ Saved ~8 hours/week · Reduced rework by 20%
💼
Payroll Compliance System — Qatar
Implemented a compliant payroll workflow for 500+ staff at Balkawa Cleaning W.L.L, ensuring 100% on-time salary processing with full alignment to Qatar Labor Law.
Payroll Qatar Labor Law HR Coordination
★ 100% on-time · Zero compliance penalties
🎨
Full-Stack Portfolio Web Design
Designed and deployed this professional portfolio website from scratch, incorporating modern dark UI, animations, responsive layouts, and SEO best practices.
HTML/CSS JavaScript UX Design SEO
★ Built for mdmonazirkhan.in · Live & deployed

Insights

Finance & Ops Blog

🏦
Finance

SWIFT Payments Explained: MT103, MT202 & MT940 in Practice

May 20266 min read →
📊
Operations

How to Achieve 100% On-Time Payroll with Zero Compliance Penalties

Apr 20265 min read →
⚡
Productivity

Excel Shortcuts That Saved My Team 8 Hours Per Week

Mar 20264 min read →
View All Articles →

Download My Resume

Get a detailed overview of my professional experience, skills, certifications, and education — all in one document ready for your review.

Download CV

PDF format · Updated April 2026

Get in Touch

Let's work together

Send a Message
I'll respond within 24 hours on business days.
Phone / WhatsApp
+974 7756 0339
Email
md.monazir7@gmail.com
LinkedIn
linkedin.com/in/mdmonazirkhan
Upwork
Hire me on Upwork
Location
Doha, Qatar · New Delhi, India
Open to Opportunities

Currently based in Qatar with valid residency and NOC, available for full-time, part-time, and remote roles. Open to collaborating with global and regional teams across all time zones.

All freelance and remote engagements are conducted in full compliance with local regulations.

Remote Work Finance Operations Customer Support Data Management Payroll Virtual Assistant
↑
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